Driver Plan FAQs2020-02-01T11:51:10+00:00

Driver Plans FAQs

Ola OneStop

Driving plan related

What is the Ola OneStop plan?2020-02-10T19:32:41+00:00
  • Ola’s ‘One Stop’ plan provides everything you need in one place. It includes rental, PCO & MOT testing, service & maintenance of the vehicles, private hire insurance, accident management, breakdown & recovery, and no commission on your weekly earnings, all for one weekly fee.
  • As an introductory offer, the subscription fee for the first 6 weeks will be £200 per week.
  • Post 6 weeks your subscription will be starting from £385 per week basis car model.
How long is the subscription available for?2020-02-24T10:55:09+00:00
  • For rental: minimum period – 12 weeks.
  • For rent to buy: minimum period – 13 weeks, post that you can make that car your own in 48 months.
What happens If I break my subscription?2020-01-31T23:27:55+00:00
  • For rental, you need to give a 1 week Notice and pay a £200 pound penalty if you break the lease.
  • For rent to buy, you can break the subscription by serving a 28-day notice. However the minimum rental period is13 weeks and you will be charged a £200 penalty.
Is there a deposit?2020-03-04T12:18:14+00:00

Yes, you will be required to pay a deposit of £600 at the time of the agreement.

What is the credit limit?2020-01-31T23:29:48+00:00

£400. Your Ola driver account will be blocked beyond that.

Is there an ownership transfer?2020-01-31T23:30:47+00:00

Yes, under the rent to buy plan, all the log-book details and information will be transferred to your name post the completion of the lease. The transfer Fee for the same at the end of the plan would be £200.

Why is Ola’s OneStop plan better than existing market plans?2020-01-31T23:31:52+00:00

We offer the best rates in the industry and a subscription offer that includes rental, PCO testing, MOT testing, road fund licence, service, maintenance & repair of the vehicles, private hire & reward insurance, accident management, breakdown & recovery, and no commission.

Will the platform be busy?2020-01-31T23:33:40+00:00
  • We are running a massive customer acquisition campaign to keep you busy, right from the get-go.
  • We are introducing a minimum ride guarantee offer, which ensures you receive £1000* per week on condition that you log in to your Ola App for 50 hours during the week and maintain a completion rate of 80% on the platform.
  • If your weekly ride fare is less than the guaranteed ride fare, we’ll top-up for the remaining amount at the start of the next week. Please refer to the below table to see how this works:
    Scenario 1 Scenario 2
    Login Hours 50 50
    Minimum ride Guarantee £1,000 £1,000
    Ride fare Received £800 £1,200
    Top up £200 £0
    Total ride fare £1,000 £1,200
    Earnings £1,000 £1,200
What is the validity of the £1200 offer?2020-02-17T14:08:33+00:00

The offer is valid till May 17, 2020.

What if I cover more than £1200 worth of rides in a week?2020-02-17T14:07:59+00:00

You will receive payment based on the rides completed by you during that week. (Explained in Scenario 2 above).

Does the £1200 ride fare guarantee include CCZ charges/tolls/parking?2020-02-17T14:07:15+00:00

The £1200* ride fare guarantee is excluding the congestion zone charges/tolls/parking.

What is the guarantee, post-50 hours?2020-01-31T23:38:04+00:00

£1000* guarantee is for 50 hours. Please refer to the ‘Rewards’ tab on your driver app for other slabs that might be applicable to you.

How do I view how many hours I’ve completed each week and check the completion rate?2020-01-31T23:38:49+00:00

You can see the hours you have clocked and the completion rate on your driver app.

Can I accept bookings from outside London?2020-01-31T23:39:26+00:00

If you accept a trip that takes you out of London to one of the Ola cities, you can pick up a ride only if the ride comes back to London.

I have my own car/rented from an outside company – can I have the minimum guarantee scheme?2020-01-31T23:40:09+00:00

You can opt for the Ola ‘Ultimate’ plan.

What does completion mean?2020-02-10T19:24:47+00:00

Your completion percentage is the amount of rides that you have completed, divided by the total number of rides that we send you. Don’t worry, any rides that are cancelled by the customer are not counted towards this number.

Process related

How can I opt for this scheme?2020-01-31T23:50:06+00:00
  • New to Ola? Visit olaride.uk, Register to start the process and Select ‘Ola One-Stop’ during sign up. We will contact you with the appointment details.
  • Already onboarded with Ola? Simply fill in the form that was sent to you via email.
  • We’ll be in touch via SMS, email or phone with information about when to visit the Ola Partner World to complete your sign up.
  • As a part of the onboarding process, you will be required to complete a few assessment tests.
What documents should I bring to the Ola Partner World?2020-01-31T23:51:11+00:00
  • Driver documents: driving licence, PHDL, DVLA check code, NINO.
  • Payment details: sort code, bank account no.
  • Utility bill or bank statement.

Car related

What cars are available?2020-01-31T23:41:15+00:00

Toyota Prius (plug-in), Hyundai Ioniq (plug-in), Toyota Prius (hybrid), Toyota Corolla (hybrid), Hyundai Ioniq (Hybrid). Other models may be available in future.

What happens if there is an accident. Do you have road-side assistance?2020-01-31T23:42:06+00:00

We recommend you call your insurance company immediately and get it resolved. Contact details will be provided in the handover kit.

Would you provide a replacement vehicle, in case of any maintenance or other issues? If not, do I get an exception in the subscription?2020-01-31T23:42:58+00:00

You will get a replacement vehicle within the same or next working day.

If the car has scratches or dents, how do I ensure I won’t get blamed for them?2020-01-31T23:43:54+00:00

All cars are of high quality and we will carry out a physical car check at the time of the handover. The same will be recorded in the check-list.

Is there a mileage limit?2020-01-31T23:44:40+00:00

Yes, there is a fair usage policy of 1000 miles per week for vehicles under the rental plan and 800 miles per week for vehicles under a rent to buy plan. If you exceed this, you will be charged on a quarterly basis at 10p/mile. The mileage will be checked during your quarterly service

How do I pay the weekly subscription?2020-01-31T23:45:19+00:00

Your subscription fee will be deducted directly from your Ola earnings, at the start of the week.

Who pays for the congestion charges?2020-01-31T23:46:11+00:00
  • We recommend you sign up for auto-pay. However, if any tickets arise, they will be sent to your registered address. Any pending payments towards the end of the subscription agreement will be deducted from your deposit
  • Also, Ola charges a ‘Central London Fee’ of £1, for any journey that picks-up, drops-off, or goes through the ‘Congestion Charging’/ULEZ area. This will be charged to the customer 24 hours a day, 7 days a week and will be passed on to the drivers without deducting any commission.
What’s included in the free servicing plan?2020-01-31T23:46:47+00:00

Every PCO car is serviced when reaching 10,000 miles (unless stated otherwise). Your service includes – oil change, oil filter, air filter and pollen filter. Our servicing department will book you an appointment, saving you time and effort.

Miscellaneous

Can I use the car for personal use?2020-01-31T23:51:54+00:00

Yes, you are free to use your car for personal use. But keep in mind the mileage limit as per your contract. You will be charged 10p/mile beyond the limit.

Can my friend also drive my car?2020-01-31T23:52:44+00:00

No, the insurance covers only the driver who subscribed to drive the vehicle.

Do I pay when I am on holiday?2020-01-31T23:53:23+00:00

You can inform us in advance if you plan to take a week off. You are allowed 2-4 weeks off per year, based on your plan.

What happens if a customer makes a mess in the vehicle?2020-01-31T23:54:14+00:00

You will have to report the incident to our driver care team and go offline in order to maintain your acceptance rate.  You can come back online after you have had your car cleaned. Refer to our policy to claim the charges for cleaning.

How can I work with Ola if I don’t opt for the Ola ‘One Stop’ plan?2020-01-31T23:55:04+00:00

You can choose from the ‘Ola Ultimate’ and ‘Ola Flex’ plans.

When and how will I get paid?2020-01-31T23:55:55+00:00

You will be paid the next working day for the rides you are completing, provided there are no subscription costs due. Any top-up amount will be credited on a weekly basis (by Wednesday).

I’m not licenced by TfL. Am I eligible for these schemes?2020-01-31T23:56:28+00:00

No, this scheme is only for TfL licenced drivers operating in London.

Ola Ultimate

Driving plan related

What are the Ola Ultimate plan details?2020-01-31T23:57:58+00:00
  • The Ola ‘Ultimate’ plan is a subscription plan where you pay a weekly subscription fee and keep whatever you make..
  • Launch offer: The subscription fee of £165 is reduced to £0 until March 22, 2020. You also get a weekly ride guarantee of £1000* till March 22, 2020 (T&C applies)
Will the platform be busy?2020-01-31T23:58:52+00:00
  • We are running a massive customer acquisition campaign to keep you busy, right from the get-go.
  • We are introducing a minimum ride guarantee offer, which ensures you receive rides worth £1000* per week.
What is the validity of the £1000 offer?2020-01-31T23:59:28+00:00

The offer is valid till March 22, 2020.

What if I cover more than £1000 worth of ride fare in a week?2020-02-01T00:00:20+00:00

You will receive payment, based on the rides completed by you during that week.

Does the £1000 ride guarantee include CCZ charges/tolls/parking?2020-02-01T00:00:56+00:00

The promised £1000* ride fare guarantee excludes the ‘Congestion Zone’ charges/tolls/ parking.

Which car models are eligible for this offer?2020-02-01T00:01:45+00:00
  • All cars licenced by TfL that are less than 3 years old (as of 31st Jan 2020) are eligible for the scheme.
  • All 4-seater, 6-seater vehicles and executive vehicles are accepted.
What are the qualifying criteria needed to join the OLA ‘Ultimate’ plan?2020-02-01T00:03:08+00:00
  • You need to clear the following assessments:
    • Online driving test by Drive Tech, part of AA
    • Online customer experience test
    • Online communication test
    • Physical driving test at one of our centres.
  • All drivers with DVLA penalty points <=6 are eligible for the scheme.

Process related

How can I opt for this scheme?2020-02-01T00:04:34+00:00
  • Already Registered with Ola? Fill up the form.
  • New to Ola? Visit olaride.uk and click register to start your application where you can register your interest.
  • We’ll be in touch via SMS, email or phone with information about when to visit the Ola Partner World to complete your sign up.
What is the onboarding process?2020-02-01T00:05:36+00:00
  • Visit olaride.uk and complete your application by submitting all the necessary documents.
  • Register your interest by selecting the plan online post-sign up. If already onboarded with Ola, register your interest in the plan by filling the form shared online.
  • Visit the Ola Partner World on the day of your appointment with all the required documents. Details of the same will be communicated to you via email/SMS.
  • As a part of the onboarding process, you will be required to complete a few assessment tests.
What additional documents are required to opt for ‘Ola Ultimate’ plan?2020-02-01T00:06:25+00:00

If you are already onboarded with Ola, no additional documents are required.

Miscellaneous

Where is the Ola Partner World?2020-02-01T00:07:40+00:00
  • We have Ola Partner World in the following locations in London:
    • Simple self-drive, Simplex House, Freshwater Rd, RM81RX.
    • Business Design Centre, Angel, Islington, N10QH.
    • 3 Sussex Pl, Hammersmith, London, W69EA.
What happens when a customer makes a mess in the vehicle?2020-02-01T00:08:17+00:00

You will have to report the incident to our driver care team and go offline in order to maintain your acceptance rate. You can come back online after you have had your car cleaned. Refer to our policy to claim the charges for cleaning