Drivers2020-06-16T19:52:45+00:00

Join the London Driver Waitlist!

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We currently have a driver waitlist in London. Register now to secure your name and place in the queue. You can save your place by submitting your driver’s documents now!
#SafetyDoneRight

Daily payments and quick resolutions

These are just some of the ways we’re driving the change and setting the standard for ride-hailing.

Daily secure payments

Daily payments, the next working day

24/7 driver support

With Ola’s resolution policy, the majority of disputes are resolved within 24 hours

Driver to rider referral

Earn £8 for each successful referral and the rider gets up to 5 vouchers of 30% off each (up to £4 per ride)

Learn more

Know your destination before you accept a ride

Clearly displayed trip information, so there are no surprises

Ola Driver App – Video Guide

We welcome our driver partners to familiarize themselves with the Ola driver App. Happy driving! #drivethechange

Introducing Ola driving plans

to suit all your needs

We are committed to supporting drivers on all our driving plans through this difficult period and therefore have made temporary changes to our plan structures to help all of our drivers keep more of what they earn.

Please note: we are operating a waitlist for new drivers in London, so these plans are only available to existing drivers. We will announce the plans available for waitlisted and new drivers when we reactivate driver onboarding.

  • 15% commission

  • No up-front commitment

  • Rent starting at £160 per week

  • Includes car rental + car insurance + maintenance + roadside assistance

  • 15% commission

Documents required

to start driving with Ola

Vehicle documents

  1. Private hire vehicle licence (paper licence)
  2. Vehicle insurance certificate (must contain the name of the driver and vehicle details, otherwise hire agreement or permission letter or full policy schedule)
  3. MOT certificate (less than 6 months old)
  4. Vehicle logbook or new keeper slip

Driver documents

  1. DVLA driving licence
  2. DVLA Check Code
  3. Private hire driver’s licence (paper licence)
  4. Private hire driver’s licence (photo badge) – Optional
  1. Bank account and Sort code
  2. National Insurance number

Becoming Ola ready

You also need to complete 5 additional steps to start driving on the Ola platform, details of which can be found here

Drivers who had not completed all the steps to drive with Ola (including all assessments) by the 2nd April 2020, have now been added to our waitlist (subject to us receiving and verifying the required documents). New applications will also be added to the waitlist in the order they are recieved. We will reach out to you when we restart our onboarding

On-boarding video guide

To make your process easier

Safety – video guide

At Ola we really care about our drivers and riders. Check out our Safety policy and guidelines

Find answers

to all your important questions

 

Onboarding with Ola

What category of vehicles do you accept?2020-02-06T12:54:35+00:00

We have 3 categories, Comfort, Comfort XL and Exec. All Vehicles should be TFL licensed and registered as a private hire vehicle after 1 January 2018 need to be Euro 6 petrol or diesel engine, or a Euro 4 petrol-hybrid engine in order to meet new emission requirements.

  • Comfort is all TFL licensed vehicles that are 2009 or newer, has minimum 4 doors and 4 seats (excluding the driver).
  • Comfort XL is all TFL licensed vehicles that are 2009 or newer, has minimum 4 doors and 6 plus seats (excluding the driver).
  • Exec category is all TFL licensed vehicles that are 2014 or newer, has min. 4 doors and 4 seats (excluding the driver), and we accept the following car models: Audi A6, A7, A8. BMW 5, 6 7 series. Jaguar X, XJ, XF. Lexus LS. Mercedes E and S class. Tesla, X, S. Volvo S60 and S90.
What is the status of my application?2020-04-02T20:47:07+00:00

We will get back to you within 72 hrs of your document submission. An email & SMS will be sent to your Ola registered email ID & phone number with the status. You can also log in to olaride.uk with your credentials at any time to check your application status.

Please be advised that we currently have a waitlist in place to become an Ola driver in London. This means that we are not activating new drivers at present. However, please finalise your application as soon as you can – your place in the waitlist is only secured once your application is completed and approved, so the sooner you submit, the earlier in the queue you will be.

Who can register as an Ola driver?2020-02-08T20:41:26+00:00

You need to have a valid PHV licence and an eligible car to work with Ola. Drivers with endorsements for any of the offences listed here and/or those with more than 6 points on your driver’s licence are not accepted.

How can I register as an Ola driver?2020-04-02T20:49:38+00:00

Use the ‘Register to Drive’ button (olaride.uk) to start the registration process and upload all the required documents. Once we have verified your documents, we will contact you with the next steps, including a waitlist process if this is in place where you applied.

Can I visit an Ola office to complete registration?2020-04-02T20:48:31+00:00

Unfortunately, due to COVID-19 measures in London, we have temporarily paused our onboarding events and drop ins. You need to submit your application online to secure your place in the waitlist. We will reach out to you once we restart the onboarding. Please contact Partner Care if you need help or are having issues.

How do I carry out my Ola training?2020-04-02T20:49:02+00:00

Our driver assessments are not currently available to take. We have a waitlist in place in London due to the impact of COVID-19. Once you have received confirmation that your documents have all been verified, you have locked your place in the waitlist.

We will reach out to you once we restart the onboarding. We will send email(s) with detailed instructions and guidelines for completing the assessments. You are expected to complete all training and assessments to start driving on the Ola platform.

How can I earn money by referring other drivers?2020-04-02T20:47:47+00:00

We currently do not have any driver to driver referral programs live in London. Please check the referral tab on your driver app for up-to date information.

What is the age limit for vehicles?2020-01-30T14:46:09+00:00

We accept any vehicle that is under 8 years old, has 4 doors and seats a minimum of 5 (including the driver).

Ola’s policies in London

What are your PPE expectations of drivers?2020-06-12T10:32:54+00:00

In light of Covid-19, we have introduced five safety measures we are asking riders and drivers to observe. We ask you to comply for your protection and that of your local community. 

 

The five safety measures are as follows: 

  1. Wear a face covering (not a medical mask) at all times inside the car.
  2. Carry and use 60% alcohol based hand sanitiser often, as advised by TfL.
  3. Disinfect the interior of your car between riders.
  4. Keep the car ventilated by rolling the windows down. If you’re using air conditioning, it should be set not to recirculate. 
  5. Ask riders to sit in the rear seats. Particularly the back left seat if they’re traveling solo, for safe social distancing. 
What is your rate card in London?2020-02-08T20:40:09+00:00

We use a ‘Rate Card’ to display our fares so it’s clear to both riders and drivers. Check our current London rate card here

How long can I drive in a day?2020-01-30T14:56:04+00:00

If you accumulate 10 hours of ‘in-trip’ driving time within 24 hours from the start of a shift, we will put you on an enforced rest of 8 hours, where you will not be able to log on and take trips. ‘In-trip’ driving time starts from the moment you accept a trip until the time the trip finishes (either drop off or cancellation).

Why does Ola make me take breaks?2020-01-30T14:58:28+00:00

Driving for long periods of time without taking breaks increases the risk of accidents that can harm you, your passengers, and other road users and/ or damage your car.

Does Ola accept bookings outside the London area?2020-01-30T14:59:33+00:00

Ola London driver partners are only able to do pick-ups and drop-offs within the London TfL area. However, you will be able to pick-up OR drop-off outside of this area, only if one of them is based in the TfL area (for example trips to and from Stansted Airport are allowed, but a trip from Stansted airport to Cambridge is not allowed.)

How will you compensate drivers operating in central London?2020-01-30T14:55:24+00:00

Ola charges a ‘Central London Fee’ of £1, for any journey that picks-up, drops-off, or goes through the Congestion Charging /ULEZ area. This will be charged to the customer 24 hours a day, 7 days a week and passed onto you. It will be up to you to arrange the relevant payments to TfL.

How will I be paid by Ola?2020-01-30T14:05:45+00:00

All of your day’s Ola earnings will be transferred to your bank account the next working day.

Ola’s launch in London

Where does Ola currently operate?2020-01-30T14:54:00+00:00

Ola is a global rideshare company founded in 2010. We operate in India, Australia, New Zealand and elsewhere in the UK. In the UK, we operate in several cities including: Birmingham, Liverpool, Bristol, and Cardiff.

How long is Ola’s TfL license confirmed for?2020-01-30T14:54:43+00:00

We have a 15-month licence from TfL which has been in place since July 2019.

Will Ola have enough riders in London?2020-02-10T06:34:36+00:00

We will be advertising the launch on a large scale, using billboards and digital marketing. We have successfully launched in big cities in the UK already, including: Birmingham, Liverpool, Bristol and Cardiff, and are confident that we can attract enough customers to keep our drivers earning more.

Driver Training FAQs

I have completed a few assessments but I am unable to access them anymore2020-04-02T20:55:45+00:00

Given the current situation with regard to COVID-19 in London, we have temporarily paused our assessments and driver onboarding. The results of your completed assessments are saved with us.

We will reach out to you once we restart the onboarding. We will send email(s) with detailed instructions and guidelines for completing any remaining assessments. You are expected to complete all training and assessments to drive on the Ola platform.

I have not received the instructions for any tests?2020-04-02T20:50:17+00:00

Given the current situation with regard to COVID-19 in London, we have temporarily paused our assessments and driver onboarding. You can still submit your application online and secure your place in the waitlist.

We will reach out to you once we restart the onboarding. We will send email(s) with detailed instructions and guidelines for completing the assessments. You are expected to complete all training and assessments to drive on the Ola platform.

What is the Mettl customer service test?2020-01-30T15:10:08+00:00

The ‘Customer Service Test,’ is in partnership with Mettl. It is a short psychometric test that helps us gauge our driver’s customer service skill levels, whilst offering techniques to improve the same with targeted training.
To complete this test, please follow the instructions sent to your Ola registered email id.

What is the Versant english speaking test?2020-01-30T15:09:32+00:00

The ‘Versant English Test’, is in collaboration with Pearson. This test is designed to aid the drivers interaction with customers, ensuring you receive the great ratings you deserve for every ride.

To complete this test, please follow the instructions sent to your Ola registered email ID.

What is DriveTech (part of AA) assessment test?2020-01-30T15:08:49+00:00

The ‘Online Driver Risk Assessment and E-learning Programme,’ is in partnership with DriveTech (part of the Automobile Association, or AA). All drivers have to take an initial assessment of their knowledge, attitude and other skills. Following this assessment, every driver will get further modules to enhance their driving skills.
To complete this test, please follow the instructions sent to your Ola registered email ID.

What are these tests for?2020-01-30T15:07:00+00:00

To help drivers deliver a top class service, we have partnered with several organisations that help assess drivers before they join Ola’s platform. All drivers in London will need to successfully complete the online modules prior to getting their first Ola ride.

Support

Where are your walk-in offices in London?2020-02-15T21:15:05+00:00

Our offices are in the following locations:
  • Suite 145a, Business Design Centre, 52 Upper Street, Islington, London, N1 0QH (Open 10am-3pm)
  • Simple Self Drive, Simplex House, Freshwater Rd., Romford, RM8 1RX. (Open Mon-Fri, 9.30am -5pm)
Who should I direct questions and queries to?2020-02-26T10:19:30+00:00

We have a 24/7 support team you can reach on.
Click here to call us

Which versions of Android and iOS support the Ola driver app?2020-01-30T14:15:10+00:00

iOS – 8.0 & above, Android – 4.0 & above.