Drivers2020-02-25T13:10:09+00:00

Register with Ola in London
#DriveTheChange

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We’re Ola, the global ride-hailing app that’s operating in 20+ locations across the UK and counting. We’re promoting a positive change in the industry by being driver focussed in our systems and policies, and investing in the driver community.

Daily payments and quick resolutions

These are just some of the ways we’re driving the change and setting the standard for ride-hailing.

0% commission

Driver-partners can take advantage of 0% commission* until 22nd March 2020, with a rate of 18% thereafter

*0% commission applicable until 22nd March 2020.T&Cs apply.

Daily secure payments

Daily payments, the next working day

Refer a driver and both of you get to earn £50

£50 driver referral**

*Payments are credited only on working days.
**Driver referral bonus is only applicable if the referee completes 30 trips by 24.02.20 (11:59 PM)

24/7 driver support

With Ola’s resolution policy, the majority of disputes are resolved within 24 hours

No surge pricing for riders  until 12.04.20

Which means more demand for you! Plus, you earn peak fares even when the customer isn’t paying for it. No surge’ voucher will be auto applied for riders. T&Cs apply*.

Driver to rider referral

Refer riders using your unique QR code and when they take their first ride, you’ll receive *£10

*1. The referee must enter the referral code and take their first ride within 10 days of the launch date.
2. The option to enter the referral code shall not be available if the referee has taken the first ride without the code or has not taken the ride within 10 days of the launch date.
3. The driver shall receives the £10 for every successful referral within 7 days directly into the bank account.

Know your destination before you accept a ride

Clearly displayed trip information, so there are no surprises

Ola Driver App – Video Guide

We welcome our driver partners to familiarize themselves with the Ola driver App. Happy driving! #drivethechange

Introducing Ola driving plans

to suit all your needs

At Ola, we want you to be in control of when and how often you work and how you want to pay for your use of the Ola App. We also want to reward drivers who get behind our platform and really support us. That’s why we’ve come up with 4 driving plans for you to choose from:

  • £500 weekly ride fare guaranteed3

  • 0% 18% commission until March 22 20201

  • No up-front commitment

Slots full. Thanks for your response!

  • £1000 weekly ride fare guaranteed4

  • Weekly subscription fee £0 £1651

  • Keep what you earn i.e. No Commission

Slots full. Thanks for your response!

  • £1200 weekly ride fare guaranteed5

  • Weekly subscription fee £0 £1651

  • Keep what you earn i.e. No Commission

  • Minimum £1200 weekly ride fare guarantee2

  • Includes car rental + car insurance + maintenance + roadside assistance

  • Weekly subscription plans starting £200 £3851

  • Unlimited bookings without commission

1T&Cs apply; Limited period launch offer valid until March 22, 2020 2T&Cs apply; Limited period offer valid until May 17, 2020. Complete 60 login hours on Ola platform with at least 30 during peak times and maintain completion rates of 80% 3T&Cs apply; Limited period offer valid until March 22, 2020. Complete 30 rides during peak times and maintain a completion rate of 80% 4T&Cs apply; Limited period offer valid until March 22, 2020. Complete 50 login hours on Ola platform with at least 25 during peak times and maintain completion rates of 80% <sup>5</sup>T&Cs apply; Limited period offer valid until February 23, 2020. Complete 60 login hours on Ola platform with at least 25 during peak times and maintain completion rates of 80%

To opt-in to one of the plans

Opt in
Opt in

Documents required

to start driving with Ola

Vehicle documents

  1. Private hire vehicle licence (paper licence)
  2. Vehicle insurance certificate (must contain the name of the driver and vehicle details, otherwise hire agreement or permission letter or full policy schedule)
  3. MOT certificate (less than 6 months old)
  4. Vehicle logbook or new keeper slip

Driver documents

  1. DVLA driving licence
  2. DVLA Check Code
  3. Private hire driver’s licence (paper licence)
  4. Private hire driver’s licence (photo badge) - Optional
  1. Bank account and Sort code
  2. National Insurance number

Becoming Ola ready

You also need to complete 5 additional steps to start driving on the Ola platform, details of which can be found here

On-boarding video guide

To make your process easier

Safety - video guide

At Ola we really care about our drivers and riders.

Check out our Safety policy and guidelines

Find answers

to all your important questions

Onboarding with Ola

What category of vehicles do you accept?2020-02-06T12:54:35+00:00

We have 3 categories, Comfort, Comfort XL and Exec. All Vehicles should be TFL licensed and registered as a private hire vehicle after 1 January 2018 need to be Euro 6 petrol or diesel engine, or a Euro 4 petrol-hybrid engine in order to meet new emission requirements.

  • Comfort is all TFL licensed vehicles that are 2009 or newer, has minimum 4 doors and 4 seats (excluding the driver).
  • Comfort XL is all TFL licensed vehicles that are 2009 or newer, has minimum 4 doors and 6 plus seats (excluding the driver).
  • Exec category is all TFL licensed vehicles that are 2014 or newer, has min. 4 doors and 4 seats (excluding the driver), and we accept the following car models: Audi A6, A7, A8. BMW 5, 6 7 series. Jaguar X, XJ, XF. Lexus LS. Mercedes E and S class. Tesla, X, S. Volvo S60 and S90.
What is the status of my application?2020-01-30T14:46:54+00:00

The process of verification will be completed within 72 hrs, once you have submitted all the required documents. Emails/ SMS will be sent to your Ola registered email ID/ phone number with the status. Also, you can log in to olaride.uk with your credentials to check your application status.

Who can register as an Ola driver?2020-02-08T20:41:26+00:00

You need to have a valid PHV licence and an eligible car to work with Ola. Drivers with endorsements for any of the offences listed here and/or those with more than 6 points on your driver’s licence are not accepted.

How can I register as an Ola driver?2020-01-30T14:38:41+00:00

Use the ‘Register to Drive’ button (olaride.uk) to start the registration process and upload all the required documents. Once we have verified your documents, we will contact you with the next steps. This will include mandatory training modules and some steps to ensure that you will provide a quality ride experience for our riders.

Can I visit an Ola office to complete registration?2020-02-24T16:19:42+00:00

Yes, we will be having regular onboarding events.

You can also visit us for help at Suite 145A, Business Design Centre, 52 Upper Street, London. N1 0QH from 10:00 to 15:00

How do I carry out my Ola training?2020-02-10T06:32:21+00:00

To ensure that our customers have a great experience on our platform, Ola conducts a number of training courses / assessments. We will send email(s) with detailed instructions and guidelines for completing the same. You are expected to complete all training and assessments to start or continue driving on the Ola platform.

How can I earn money by referring other drivers?2020-02-10T06:33:00+00:00

You will find a driver referral code in your app, once your documents have been successfully verified and you have completed all the training / assessments. You can download the ‘Ola Partner’ app from The App Store, or Google Play Store. Our current offer is £50 for you and £50 for your friend, once they have been successfully onboarded and completed 30 bookings within 15 days of sign up / launch (whichever is earlier).

What is the age limit for vehicles?2020-01-30T14:46:09+00:00

We accept any vehicle that is under 8 years old, has 4 doors and seats a minimum of 5 (including the driver).

Ola's policies in London

What is your rate card in London?2020-02-08T20:40:09+00:00

We use a ‘Rate Card’ to display our fares so it’s clear to both riders and drivers. Check our current London rate card here

How long can I drive in a day?2020-01-30T14:56:04+00:00

If you accumulate 10 hours of ‘in-trip’ driving time within 24 hours from the start of a shift, we will put you on an enforced rest of 8 hours, where you will not be able to log on and take trips. ‘In-trip’ driving time starts from the moment you accept a trip until the time the trip finishes (either drop off or cancellation).

Why does Ola make me take breaks?2020-01-30T14:58:28+00:00

Driving for long periods of time without taking breaks increases the risk of accidents that can harm you, your passengers, and other road users and/ or damage your car.

Does Ola accept bookings outside the London area?2020-01-30T14:59:33+00:00

Ola London driver partners are only able to do pick-ups and drop-offs within the London TfL area. However, you will be able to pick-up OR drop-off outside of this area, only if one of them is based in the TfL area (for example trips to and from Stansted Airport are allowed, but a trip from Stansted airport to Cambridge is not allowed.)

How will you compensate drivers operating in central London?2020-01-30T14:55:24+00:00

Ola charges a ‘Central London Fee’ of £1, for any journey that picks-up, drops-off, or goes through the Congestion Charging /ULEZ area. This will be charged to the customer 24 hours a day, 7 days a week and passed onto you. It will be up to you to arrange the relevant payments to TfL.

How will I be paid by Ola?2020-01-30T14:05:45+00:00

All of your day’s Ola earnings will be transferred to your bank account the next working day.

Ola's launch in London

What does no surge offers for riders mean for drivers?2020-02-26T16:11:20+00:00

You continue to earn peak fares even when the customer is not paying for it.
Peak charges are variable based on the category chosen and the time of day. The no surge offer is applicable till 12th April 2020, 23:59 hrs.
Ensure that you stay in peak areas and pick up rides with peak fares.
The no surge offer is applicable for rides originating from London. All drivers are eligible.

How do I qualify for 0% commission?2020-01-30T14:49:05+00:00

Successfully go through our onboarding process including all training and assessments, and for the first 6 weeks after our London launch you will be eligible for 0% commission. This means that you will keep 100% of the ride fare.

When will Ola launch for riders?2020-01-31T10:37:25+00:00

We will be launching in London on 10th February.

Where does Ola currently operate?2020-01-30T14:54:00+00:00

Ola is a global rideshare company founded in 2010. We operate in India, Australia, New Zealand and elsewhere in the UK. In the UK, we operate in several cities including: Birmingham, Liverpool, Bristol, and Cardiff.

How long is Ola’s TfL license confirmed for?2020-01-30T14:54:43+00:00

We have a 15-month licence from TfL which has been in place since July 2019.

Will Ola have enough riders in London?2020-02-10T06:34:36+00:00

We will be advertising the launch on a large scale, using billboards and digital marketing. We have successfully launched in big cities in the UK already, including: Birmingham, Liverpool, Bristol and Cardiff, and are confident that we can attract enough customers to keep our drivers earning more.

Driver Training FAQs

I have not received the instructions for any tests?2020-01-30T15:10:53+00:00

Complete the document submission and you will receive instructions for all the tests within 48 hours. If you have not received them, please click here to inform us and we’ll get back to you.

What is the Mettl customer service test?2020-01-30T15:10:08+00:00

The ‘Customer Service Test,’ is in partnership with Mettl. It is a short psychometric test that helps us gauge our driver’s customer service skill levels, whilst offering techniques to improve the same with targeted training.
To complete this test, please follow the instructions sent to your Ola registered email id.

What is the Versant english speaking test?2020-01-30T15:09:32+00:00

The ‘Versant English Test’, is in collaboration with Pearson. This test is designed to aid the drivers interaction with customers, ensuring you receive the great ratings you deserve for every ride.

To complete this test, please follow the instructions sent to your Ola registered email ID.

What is DriveTech (part of AA) assessment test?2020-01-30T15:08:49+00:00

The ‘Online Driver Risk Assessment and E-learning Programme,’ is in partnership with DriveTech (part of the Automobile Association, or AA). All drivers have to take an initial assessment of their knowledge, attitude and other skills. Following this assessment, every driver will get further modules to enhance their driving skills.
To complete this test, please follow the instructions sent to your Ola registered email ID.

What are these tests for?2020-01-30T15:07:00+00:00

To help drivers deliver a top class service, we have partnered with several organisations that help assess drivers before they join Ola’s platform. All drivers in London will need to successfully complete the online modules prior to getting their first Ola ride.

Support

Where are your walk-in offices in London?2020-02-15T21:15:05+00:00
Our offices are in the following locations:
  • Suite 145a, Business Design Centre, 52 Upper Street, Islington, London, N1 0QH (Open 10am-3pm)
  • Simple Self Drive, Simplex House, Freshwater Rd., Romford, RM8 1RX. (Open Mon-Fri, 9.30am -5pm)
Who should I direct questions and queries to?2020-02-26T10:19:30+00:00

We have a 24/7 support team you can reach on.
Click here to call us

Which versions of Android and iOS support the Ola driver app?2020-01-30T14:15:10+00:00

iOS – 8.0 & above, Android – 4.0 & above.