You must complete these tests to drive with Ola
We’ve been speaking with drivers and riders alike and have learned there’s a general perception that the quality of rides, customers and drivers aren’t always at the high-level everyone would like them to be. We know that the majority of drivers go above and beyond to deliver great service and we don’t want you or our riders to be let down by bad experiences elsewhere. So, we’ve pulled together a first for our industry and partnered with several organisations to invest in you and help you deliver a top-class service – and demonstrate this resoundingly to our riders!
These tests will be available for you to complete after you have uploaded all of your diver documents with Ola and had them approved.
You can find all of these assessments, along with your login details and the status of each test on the link below:
Visit olatraining.com and log in using your Ola registered email address. You should have already received an email to create your password.
This is a short psychometric test of customer service behaviour.
- Make sure you have time to complete both parts as it times out after 45 minutes and you won’t be able to log back in to complete it.
This test is accessible via the Versant app (Play Store or App Store) and should take no more than 20 minutes to complete. It is designed to aid your interaction with customers, ensuring you receive the great ratings you deserve for every ride.
- Ensure you are in a quiet location
- Please complete the test in one sitting
- At the end of the test, please do not exit the app until it shows you your final score, or it will not be submitted
- Please take a screenshot of the final screen showing your score. This can be used as evidence of completion
In partnership with DriveTech (Part of the AA). We want to support you and help you to drive safely for the sake of your family and your passengers. This assessment will help you understand how to minimise any risk in your daily driving. This partnership with DriveTech is the first of its kind in the ride-hailing industry.
Make sure all of your driver docs are in-date. Update any expired documents in your driver app to be able to drive. Just check in your app.
Need help to be Ola Ready? Watch the videos below
If you have any questions or issues on any of the above, or if you have any accessibility requirements that we need to consider then please get in touch with us on 0203 9720800 or click here to write to us.
We hope you find these assessments worthwhile – good luck!